Privacy Policy

Last Updated: May 20, 2025

1. Introduction

Welcome to skillsjourney.com.au (the "Website"). We are committed to protecting your privacy and handling your personal information in an open and transparent manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Website and use our services, including our AI advisor (collectively, the "Services").

This policy is governed by the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the "Privacy Act").

2. Information We Collect

We may collect the following types of information:

2.1 Personal Information

This is information or an opinion about an identified individual, or an individual who is reasonably identifiable. The personal information we may collect includes:

• Contact details: such as your name and email address if you contact us or use specific services requiring them.
• Interaction data: such as your queries and interactions with our AI advisor. While we aim to minimize collection of identifiable information through the AI chat, the content of your queries may inadvertently contain personal details.
• Technical data: such as your IP address, browser type, operating system, and access times, which may be linked to you.

2.2 Non-Personal Information

This is information that does not identify you personally. It includes:

• Usage data: information about how you use our Website, such as pages visited, search terms, and features used.
• Aggregated data: information that has been combined and anonymized, which cannot be used to identify any individual.

3. How We Collect Information

We collect information in the following ways:

• Directly from you: when you provide it to us, for example, by filling out a contact form, or interacting with our AI advisor.
• Automatically: as you navigate through the Website. Information collected automatically may include usage details, IP addresses, and information collected through cookies and other tracking technologies.

4. How We Use Your Information

We use the information we collect for various purposes, including:

• To provide, operate, and maintain our Website and Services.
• To improve, personalize, and expand our Website and Services, including the AI advisor's responses.
• To understand and analyze how you use our Website and Services.
• To respond to your comments, questions, and requests.
• To communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the Website.
• To comply with legal obligations and protect our legal rights.
• For security purposes, such as to detect and prevent fraud or malicious activity.

5. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• With your consent: We may disclose your personal information for any purpose with your consent.
• Service Providers: We may share your information with third-party vendors and service providers that perform services for us or on our behalf, such as web hosting, data analysis, email delivery, and customer service. These service providers are contractually bound to protect your information and use it only for the purposes for which it was disclosed.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency), or if we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
• Business Transfers: In the event of a merger, acquisition, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, your personal information may be among the assets transferred.
• Anonymized or Aggregated Data: We may share aggregated or de-identified information, which cannot reasonably be used to identify you.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Cookies are small data files stored on your hard drive or in device memory that help us improve our Services and your experience, see which areas and features of our Services are popular, and count visits.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

7. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. We use a variety of security technologies and procedures to help protect your personal information. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

8. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, or as required by law. We will then take reasonable steps to destroy or de-identify your personal information.

9. Your Rights under Australian Privacy Principles

Under the Australian Privacy Principles, you have certain rights in relation to your personal information. These include:

• Access: You have the right to request access to the personal information we hold about you.
• Correction: You have the right to request the correction of inaccurate, out-of-date, incomplete, irrelevant, or misleading personal information we hold about you.
• Complaints: If you believe we have breached the APPs or mishandled your personal information, you have the right to make a complaint. Please contact us using the details below. We will investigate your complaint and respond to you in writing within a reasonable time. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC).

To exercise these rights, please contact us using the contact details provided below.

10. Children's Privacy

Our Services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information.

11. International Data Transfers

Your information, including personal information, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. If we transfer your personal information outside of Australia, we will take steps to ensure that your information is treated securely and in accordance with this Privacy Policy and the APPs.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

13. Contact Us

If you have any questions about this Privacy Policy, or if you wish to exercise your rights or make a complaint, please contact us:

• By visiting our contact page: Contact Us